In recent weeks imposters posing as EPB employees have phoned EPB electric power customers (even with a Caller ID appearing as 648-1372 EPB) and told them their service would be disconnected unless immediate payment was made by calling a special “800” number and using a reloadable debit card like MoneyPak.
This is a scam. While EPB does give courtesy calls to remind customers of past due accounts, EPB never instructs customers to make immediate payments with pre-paid debit cards over the phone and we never use “800” numbers.
EPB wants to ensure that your personal and financial information remains safe. Please report any suspicious activity by calling us at 423-648-1372. Thank you.